Shipping & Returns

1. Production & Shipping Arrangement

Production & Shipping Time
Zipbedz utilizes an exclusive custom-made direct shipping model, ensuring quality control from manufacturing to shipment. As all products are custom-made to order, the actual production and shipping time will depend on current order volumes. The system will display the "Estimated Shipping Date" at checkout.

Shipping Service
All orders are securely shipped via SF Express. Once your order is shipped, the system will send you an email containing a "tracking number" so you can check your parcel's latest logistics status at any time.

Overdue Pickup & Reshipment Info
Relevant overdue storage fees (such as overdue fines from SF Stores/Lockers) must be borne by the recipient. If a parcel is returned to our warehouse due to being overdue for pickup, rejected, or having incorrect shipping information, all resulting "return shipping fees" and "reshipment fees" shall be borne by the customer.

2. Regional Shipping Information

📍 Hong Kong
  • Shipping Methods: Door-to-door shipping or SF Express self-pickup services.
  • Estimated Delivery Time: Approx. 1 business day after dispatch (next-day delivery at the fastest).
  • Logistics Notifications: SF Express tracking status and pickup codes are now delivered via the SFHK App. Please download the app in advance and enable notifications to receive the latest updates.

Free basic shipping across Hong Kong! However, door-to-door delivery is unavailable for locations requiring extra surcharges (including buildings without elevators, village houses unreachable by vehicles, remote areas, and outlying islands). Please select a nearby SF Store, SF Partner, or SF Locker at checkout.

📍 Macau
  • Shipping Methods: Door-to-door shipping or SF Express self-pickup services.
  • Estimated Delivery Time: Approx. 1 – 2 business days after dispatch.
  • Logistics Notifications: SF Express tracking status and pickup codes are now delivered via the SFHK App. Please download the app in advance and enable notifications to receive the latest updates.

Free basic shipping across Macau! Please enter your real full name (English or Chinese) and phone number for customs clearance and delivery.

📍 Taiwan
  • Shipping Methods: Door-to-door delivery for Taiwan main island.
  • Estimated Delivery Time: Approx. 2 – 4 business days after dispatch.
  • Real-Name Authentication (EZ WAY): Please enter your registered Chinese Name, Phone Number, and ID Number. Upon dispatch, tap "Confirm" on the EZ WAY App for smooth clearance. (🔗 Guide)
  • Customs Duties: In most cases, buyers are not required to pay additional customs duties. (taxes apply if triggered by Taiwan Customs "Frequent Import Tax" regulation for >6 overseas purchases in half a year).

Free door-to-door shipping for Taiwan main island! Delivery is currently unavailable for outlying islands such as Penghu, Kinmen, and Matsu.

📍 Singapore
  • Shipping Methods: Door-to-door delivery across Singapore.
  • Estimated Delivery Time: Approx. 3 – 5 business days after dispatch.
  • Customs Duties: In most cases, buyers are not required to pay additional customs duties.

Free shipping across Singapore! All parcels are custom-made and shipped directly via air freight for a worry-free shopping experience.

3. Returns & Refunds Policy

Fully Customized Products Declaration
As all Zipbedz products are custom-made based on the dimensions you provide, we do not accept return or exchange requests due to measurement errors or personal preferences. Please double-check your measurement data (width, length, and thickness) before placing your order.

Quality Guarantee & Defect Handling
Unless the product has an obvious quality defect, or the manufacturing size seriously deviates from the order specifications (exceeding the normal manual manufacturing margin of error of ±2cm), we do not accept returns or exchanges. If you encounter the above defects, please contact us within 7 days of receiving the parcel:

  • Email: info@zipbedz.com (Or contact customer service via the messaging software at the bottom right of our website)
  • Details: Please ensure you provide your order number and clear photos of the product defect or size measurement.
  • Follow-up: Our after-sales team will arrange a follow-up and resolution as soon as the issue is confirmed.