Shipping & Returns

1. Production & Shipping Arrangement

Production & Shipping Time
Zipbedz utilizes an exclusive custom-made direct shipping model, ensuring quality control from manufacturing to shipment. As all products are custom-made to order, the actual production and shipping time will depend on current order volumes. The system will display the "Estimated Shipping Date" at checkout.

Shipping Service
All orders are securely shipped via SF Express. Once your order is shipped, the system will send you an email containing a "tracking number" so you can check your parcel's latest logistics status at any time.

Overdue Pickup & Reshipment Info
Relevant overdue storage fees (such as overdue fines from SF Stores/Lockers) must be borne by the recipient. If a parcel is returned to our warehouse due to being overdue for pickup, rejected, or having incorrect shipping information, all resulting "return shipping fees" and "reshipment fees" shall be borne by the customer.

2. Regional Shipping Information

📍 Hong Kong
  • Shipping Methods: Door-to-door shipping or SF Express self-pickup services.
  • Self-pickup Instructions: If you choose to pick up at an SF Store / SF Partner / SF Locker, please enter the SF Code and detailed address in the "Shipping Address" field at checkout (e.g., 852M1001, G/F Gala Place, 56 Dundas St, Mong Kok).

Free basic shipping across Hong Kong! However, door-to-door shipping is temporarily unavailable for designated remote areas and outlying islands (e.g., Sai Kung, Ma Wan, Discovery Bay, Lantau Island, Cheung Chau, Lamma Island, etc.). Customers in these areas, please select the nearest SF pickup point for self-pickup.

📍 Macau
  • Shipping Methods: Door-to-door shipping or SF Express self-pickup services.
  • Self-pickup Instructions: If you choose to pick up at an SF Store / SF Partner / SF Locker, please enter the SF Code and detailed address in the "Shipping Address" field at checkout (e.g., 853A, G/F, 3B & 3C, Rua Cinco do Bairro da Areia Preta, Macau).

Free basic shipping across Macau! Basic customs clearance is required for shipping. Please ensure you provide an accurate real full name (English or Chinese) and contact number for smooth logistics.

📍 Taiwan

Free door-to-door shipping for the main island of Taiwan! (Note: We currently do not provide shipping services to outlying islands such as Penghu, Kinmen, Matsu, etc. All parcels are shipped across borders. Generally, no customs duties are required. However, if a buyer triggers the Taiwan Customs "Frequent Import Tax" regulation—i.e., importing overseas parcels more than 6 times within half a year—any resulting taxes shall be borne by the buyer.)

Real-name Authentication Requirements (EZ WAY):

  • 1. Mandatory Information at Checkout: Real Chinese Name (must match ID card), Mobile Number (same as registered in EZ WAY), and ID Number.
  • 2. Actions After Shipment: Upon receiving the shipping notification, please check the push notification on your "EZ WAY" app and click "Confirm" (申報相符) to clear customs.

🔗 Click here to learn more about EZ WAY Authentication

📍 Singapore
  • Shipping Methods: Free door-to-door shipping service across Singapore.
  • Information Required: Please ensure you provide an accurate English shipping address, correct Postal Code, and contact number for smooth delivery by the local courier.

Free shipping across Singapore! All parcels are securely shipped directly via express air freight after exclusive customization. Under normal circumstances, buyers do not need to pay any customs duties.

3. Returns & Refunds Policy

Fully Customized Products Declaration
As all Zipbedz products are custom-made based on the dimensions you provide, we do not accept return or exchange requests due to measurement errors or personal preferences. Please double-check your measurement data (width, length, and thickness) before placing your order.

Quality Guarantee & Defect Handling
Unless the product has an obvious quality defect, or the manufacturing size seriously deviates from the order specifications (exceeding the normal manual manufacturing margin of error of ±2cm), we do not accept returns or exchanges. If you encounter the above defects, please contact us within 7 days of receiving the parcel:

  • Email: info@zipbedz.com (Or contact customer service via the messaging software at the bottom right of our website)
  • Details: Please ensure you provide your order number and clear photos of the product defect or size measurement.
  • Follow-up: Our after-sales team will arrange a follow-up and resolution as soon as the issue is confirmed.